Our programs have limited availability, and many of our programs sell out. At the point of programs selling out we stop any advertising for the program. For this reason, we request that you cancel at least 3 months prior to your scheduled program. This will allow us time to contact mums on our waitlist and give them enough notice to attend or in the case of no mummas on the waitlist it will give us time to open up the program again for booking and run a promotion in hope to book another mumma in to take your spot. You may call us or contact us via email to cancel your spot.
Cancellations made 60 days or more in advance of your program date will receive an 100% refund (minus your booking fee).
Cancellations made within 60-30 days of your groups starting will receive an 80% refund.
Cancellations made within 30-21 days of your program start date will receive a 50% deposit.
Any cancelations made less than 14 days prior to your program beginning will not receive a refund.
By booking a spot in one of our groups you are accepting our booking conditions and cancelation policy.
COVID CANCELATION POLICY
These are such uncertain times and we will do our best to manage any situations that arise that may impact your program but we ask that you are patient with us while we do our best to make any necessary changes. If your program can not be conducted in its original format due to COVID restrictions and regulations then we will notify you as soon as possible regarding any changes.
Possible changes that may happen;
- Postponements.The most likely change if temporary restrictions are enforced may be postponement of some sessions and notification to re schedule them after the restrictions are lifted again.
- Change of venue due to square meter requirements. In the situation where a venue change is made we will ensure the venue location is as close to the original venue as possible.
- Change in time of group. We may have to split our groups to manage any number restrictions this may mean one half of the group meets at 10-12pm and one half meets at 12-2pm.
- The program may be moved online. All provisions to support an online facilitation of the group will be emailed to mums to support this change of platform.
No refunds will be given during COVID related program changes unless we are unable to provide some version of our program to our participating mummas in a reasonable timeframe.